Work
Technology only works in a business environment when its users are happy.
Throughout my career, I have worked at the intersection of business, technology, data, and operations. While my titles have ranged from Business Manager and Technical Account Manager to Client Relations Manager and Digital Project Manager, the common thread has remained the same: helping organizations implement technology, improve processes, and create meaningful business outcomes.
Business
Experience in accounting, operations, budgeting, and business management.
Technology
CMS platforms, ERP systems, POS solutions, integrations, and digital transformation initiatives.
Data
Business intelligence, analytics, reporting, dashboards, and decision support systems.
Core Areas of Expertise
Project Leadership
Leading cross-functional initiatives, coordinating stakeholders, managing vendors, mitigating risks, and driving projects from concept through implementation.
Business Systems
Evaluating, implementing, administering, and optimizing business platforms including CMS, ERP, POS, CRM, accounting, and project management systems.
Business Intelligence
Building dashboards, reports, and analytical solutions that transform operational data into actionable business insights.
Technology Adoption
Helping organizations successfully onboard, integrate, and maximize the value of new technology investments.
Data & Process Improvement
Understanding how information flows through organizations and identifying opportunities to improve efficiency, reliability, and decision making.
Client & Stakeholder Success
Building strong relationships while translating complex technical concepts into practical business language.
Career Highlights
Seattle Symphony
Digital Project Manager, CMSFollowing a leadership vacancy, I assumed ownership of the organization's digital ecosystem, overseeing website operations, vendor relationships, platform reliability, infrastructure improvements, project coordination, and stakeholder communications.
During this period, I helped stabilize critical digital systems, coordinated responses to platform outages, improved search visibility through SEO initiatives, reduced operational risk through proactive maintenance practices, and led planning efforts for a major website modernization initiative.
This role reinforced my ability to operate as a bridge between executives, marketers, developers, vendors, and end users while balancing technical, operational, and business priorities.
Seattle Symphony
Client Relations ManagerHelped launch Seattle Symphony Plus, the organization's digital streaming platform, expanding audience access beyond the concert hall and supporting long-term digital engagement goals.
Responsibilities included platform implementation, business process development, financial reconciliation workflows, system integrations, sales tax automation, and customer support improvements.
This work demonstrated how technology can extend organizational reach while creating new revenue opportunities and improving customer experiences.
Dynafios
Technical Account ManagerServed as a trusted advisor between clients and technical teams, helping organizations adopt software solutions and use data more effectively.
Projects included CRM integration, business intelligence reporting implementation, customer support reporting systems, and ongoing client success initiatives.
This role strengthened my understanding of customer onboarding, technology adoption, relationship management, and solution-oriented consulting.
Snoqualmie Falls Brewery & Restaurant
Business ManagerOversaw business operations across multiple departments while managing staffing, budgeting, accounting processes, financial performance, and operational strategy.
Led implementation efforts for new website, ERP, and POS platforms while supporting process improvements throughout the organization.
This experience provided a foundational understanding of how technology, finance, operations, and people work together to support business success.
Representative Projects
Website Modernization & Digital Transformation
Leading efforts to replace a legacy CMS platform with a modern digital ecosystem focused on improved authoring experiences, reduced operational complexity, enhanced analytics, and improved customer experiences.
Seattle Symphony Plus Streaming Platform
Supporting the launch of an over-the-top streaming platform that expanded audience reach, introduced new digital revenue opportunities, and increased accessibility to artistic content.
ERP & POS Implementation
Participating in the evaluation and implementation of operational systems designed to improve efficiency, reporting capabilities, and organizational visibility.
Business Intelligence & Reporting
Developing dashboards, reporting solutions, analytics frameworks, and data-driven decision support systems across multiple industries and business functions.
The Common Thread
My career has never followed a single discipline. Instead, it has been built around understanding how organizations work and helping them improve through technology, data, and process optimization.
Experience in accounting taught me how businesses measure success. Business intelligence taught me how to uncover insights. Operations management taught me how organizations function. Technical account management taught me how to build trust and drive adoption. Project management taught me how to navigate complexity and deliver results.
Together, these experiences have shaped the professional I am today: someone who helps organizations bridge the gap between business objectives and technology solutions, ensuring that systems are not only implemented successfully, but embraced and used to their full potential.